Trading Standards Fair Play Charter. (Please note: this page is now a little academic, as the Fair Play Charter has been discontinued in a cost cutting exercise. A shame really, as we enjoyed the annual presentation over an eleven year period. Rest assured, however, that we maintain our standards and are continually looking for ways to improve our customer offering. Ironically, in the fast moving arena in which small businesses find ourselves, Google Reviews has taken over from where the charter left off and provides ample proof of our commitment to customer satisfaction. Many businesses make claims of greatness, but we prefer to judge our worth by the number of repeat customers we serve and the recommendations which they in turn provide; solid, organic growth has been the HLG way for more than three decades.